FAQ

1. Do I need a prescription to buy medications?

You must have a prescription to buy prescription medication from DayNightDrugs.com. All of our contracted pharmacies need a valid prescription written by a medical practitioner licensed to work in your residential area. Additionally, the prescription you send to us must be written in English.

2. How much medication can we supply at once?

Up to a 3-month supply can be dispensed at once by our contracted pharmacies. If you have any remaining refills on your prescription, they will be stored in your patient profile until you are ready to refill again.

3. Is Daynightdrugs.com a pharmacy?

Daynightdrugs.com is not a pharmacy itself; it functions as an online prescription referral service that aims to provide customers worldwide with direct access to affordable prescription and non-prescription medications. We take pride in offering exceptional service through a wide range of products and services, in partnership with our international contracted pharmacy and pharmacy care providers.

4. Can I order controlled medications from Daynightrugs.com?

None of our contracted pharmacies deal in shipping narcotic and controlled substances, including tranquilizers or opiate containing drugs. Daynightdrugs holds the right to decline the acceptance of medication that has the potential to be abused or misused.

5. Do your contracted pharmacies source all medications internationally?

Our contracted pharmacies which are internationally, procure prescription medications from the jurisdiction in which they are situated. All internationally sourced prescription medications provided by these pharmacies meet the highest standard of safety of the country of origin. Patients shall always be informed of the source of their medication when ordering online or through our toll-free number.

6. What countries do you ship to other than the USA?

In addition to the United States, our contracted pharmacies also dispatch to the following countries: Australia, Brazil, Switzerland, Chile, Japan, Mexico, New Zealand, Philippines, Romania, China, Costa Rica, Spain, France, Hong Kong SAR China, Israel, Italy, Singapore, and many more countries, If you want to specifically confirm whether we ship to your country or not, You may please reach out to our excellent customer support team via Live chat or send us an email, who will be more than pleased to confirm the same.

7. What are generic medications?

Generic drugs are those medications that are similar to or bioequivalent to their brand-name counterparts in the following aspects: dosage form, strength, quality, safety, administration route, and intended use .

8. Are generic drugs the same as brand-name drugs in safety and quality?

Both generic and brand-name medication manufacturers abide by the same standards of good manufacturing practices. In fact, about 50% of generic drug production is actually handled by brand-name companies. These firms often produce generic versions of their own or other brand-name prescription medications. At daynightdrugs, Customer safety is our top-most priority and is never compromised. 

9. Are generic equivalents the same in effectiveness as brand-name drugs?

People who use generic equivalents of brand-name medications experience the same results and effectiveness. Yes, they are equally effective.

10. Why do generic drugs appear different than their brand-name counterparts?

Trademark laws prohibit a generic drug from having an identical appearance to the brand-name drug. Colors, flavors, Size, Shape and other inactive ingredients may vary, but the drug must replicate the active ingredient. 

11. Why are generic drugs more affordable than brand-name drugs?

All brand-name drugs are developed under a patent, which grants the manufacturer exclusive rights to sell the drug during the patent’s term. The manufacturer of the brand-name drugs usually charges higher prices in order to recover the costs of developing the drug, which consist of marketing, promotion, research, etc. Once the patent comes to an end, it licenses other pharmaceutical manufacturers to create and sell the generic equivalents. Other Pharmaceutical manufacturers do not have to spend time and money on developing the drug, hence the cost is affordable.

12. Why does package size vary from order to order?

The medication is pre-packaged by the manufacturer and may differ from the previously stocked medication. 

13. Is there any guarantee you offer that I will receive my order?

If your order fails to arrive despite providing the correct delivery address, we will either re-ship it or issue a full credit to your card, based on your preference as per our Shipping Policy. 

14. How to contact DayNightDrugs through email for questions or concerns?

If you have any questions or concerns, please contact us at orders@daynightdrugs.com, and we will respond as soon as possible with a solution to prevent further issues.  Patient comments and feedback are encouraged, as they help us to improve our products, policies, and procedures continually. We look forward to hearing from you. You can also call us on our toll free number or open a live chat session to contact us.

15. When can I expect a response to my mail-inquiry?

We usually try to revert within 24 hours of receiving your query. However, national or civic holidays may cause a delay in our response to your queries. We still remain committed to replying within 24 hours of receiving your email.

16. How can I contact someone at DayNightDrugs?

You can contact us through live chat or call us on our toll free number to speak with our representative immediately.

17. Why can’t I purchase Tylenol #3, valium, or other similar medications from your pharmacy?

We are legally prohibited from shipping narcotic and controlled substances in the USA due to the potential for abuse.

18. Do you sell or ship controlled medications?

We are legally not allowed to ship narcotics and controlled substances across the US border.

19. What is the shipping cost?

All orders are eligible for Standard Shipping worldwide at a nominal cost of USD $9.99, with an average delivery time of 21 days to addresses in the U.S., Canada, and most European countries. 

20. Will I get charged a shipping fee for each prescription included in my order?

The shipping is applied just once, irrespective of the number of prescriptions included in the order.

21. Why is the standard shipping timing 21 days?

The delivery time is typically between 7 to 28 days, but shipments can arrive sooner. To avoid any interruption in receiving your medication, it is recommended to allow up to 21 days for delivery. Therefore, it's best to place your order in advance. 

22. Will you accept my insurance?

Unfortunately, we cannot accept your insurance. Since we are located outside the USA, we are not permitted to accept foreign insurance. However, we will give a proper receipt for your insurance purposes. Your insurance holds the privilege to accept or decline our receipt.

23. What are the payment methods available at Daynightdrugs, and do you accept all credit cards?

You can pay us via the following payment options for your order(s):

eCheck for US customers : Anyone with a checkbook or a bank account can pay with eCheck.

Crypto Payment for US and non US customers : If you have a valid crypto wallet, you can chose the crypto option to buy from our website.

Bank transfer for outside US customers : You can do an international bank transfer using your bank or you can do it through companies like Wise.com or revolut and use your bank or credit card to initiate the bank transfer.

24. Does DayNightDrugs carry all my drugs?

Unfortunately, we don’t carry all the medications that are accessible in other parts of the world. However, we do have a wide range of medications, or the majority of drugs, with us. If you do not find a particular medication you are looking for, you may contact us and request to check whether we can provide this product for you or not, we are always adding new products to our inventory and there is a good chance, we can provide any new medication as well.

25. Why don’t I receive emails (receipts) from daynightdrugs despite having an email address?

In some instances, your email provider might accidentally hide messages from Day Night Drugs. To fix this, add Day Night Drugs to your Safe Senders list. 

26. What are your hours of operation?

The call center, which includes sales, refills, and customer support, is accessible from 9.30 am to 5.30 Pm EST, Monday to Friday, After our business hours you can always leave us a Voicemail or an email and we will get back to you the next business day.

27. What currency are the prices listed in on DayNightDrugs?

All prices displayed on daynightdrugs are listed in United States dollars (USD). The transaction will only be processed in USD.

28. Why do the pills I receive from daynightdrugs differ from the medications I get from my local pharmacy?

If you are familiar with a Brand Name medication and order a generic from us, the medication we send might look different in appearance. Generics need not look the same as brand-name medication in appearance, though they contain the same active ingredients and function similarly. Additionally, the same brand-name medication might vary in appearance depending on the country it comes from. 

29. What is the maximum amount of medication I can purchase at once?

Our Contracted Pharmacies are limited to providing only the medication amount your doctor prescribes, with a maximum of a three-month supply at once. 

30. Why do I have to fill out a health form?

The pharmacist working with us will use the provided information to review your prescription and assess the potential for drug interactions. They may even contact your physician if necessary.

31. Why is the price different from the last time I placed an order?

Prices may fluctuate over time due to manufacturer price adjustments, market shifts, or variations in exchange rates. 

32. Do I need to fill out the form every time I place an order at daynightdrugs.com?

If you are an existing patient and need to fill additional prescriptions, you don't have to resubmit these forms. However, if your medical condition or medications have changed, please inform us; otherwise, simply fax or email your prescriptions for processing. 

33. How would I know if my order is being processed?

Please log in to your account using your username and password in order to check the status of your order placed with us, or you may contact us through live chat or toll-free.

34. Can I merge my order with my medicare co-pay?

Day Night Drugs doesn't work with your Medicare program's co-pay option as we are located outside the USA, but we can still save you more money in over 90% of cases even with Co-pay, while maintaining your catastrophic coverage. 

35. Do I need to pay any additional charges?

There are no additional charges beyond product prices and shipping costs. Additionally, all prices are sales tax-free, making it more economical for you. If any import duty or tariff is applied when importing medication into your country, it will be your responsibility as the importer to bear that cost. These charges are not added by us to your order; they are imposed by your country’s customs authorities in the form of duties or tariffs.

36. What is the major difference between a generic and brand-name drug?

The main differences are the drug's name and the price. Manufacturers give brand names for marketing, while generic drugs are sold under their chemical names. According to standard practices and laws, generics must contain the same active ingredients, dosage, potency, and form as the brand-name versions. Therefore, generics offer the same effectiveness as brand-name drugs, providing identical active ingredients and medicinal properties. 

37.  Why are generic medicines cheaper compared to brand ones?

The lower cost of generic medicines is due to their manufacturing process. Companies focused on generics typically don't invest in research, development, advertising, or marketing. They simply produce generic versions of established brand-name drugs that already have strong market recognition, which as a result mitigates the need for additional marketing. 

38. Are generic medicines FDA-approved?

All the medicines listed on our website, named daynightdrugs, are developed and manufactured by the most renowned and top-tier manufacturers that follow the good manufacturing practices stringently in countries such as Canada, Turkey, and India, and have statuary approvals from the FDA in their countries.

39. Can I track my shipment?

To check the shipments, use the online tracking by clicking on the links provided at the time of shipment. It is important that not all countries support shipping.

40. How long does my prescription remain good?

Your prescription remains valid for one year from the date the prescription is written, then it is kept on file for about two years. 

41. Are my medications coming from international dispensaries?

Day Night Drugs dispatches orders via Authorized International Contracted Pharmacies to ensure cost savings and medication availability. All medications undergo a rigorous testing screening process. 

42. What countries does daynightdrugs not ship to?

As a responsible online company, we acknowledge that laws in various countries prohibit medication imports. Therefore, we do NOT ship to Barbados, Cuba, Syria, Ghana, Indonesia, Iran, Iraq, Nigeria, or Lebanon. However, we currently ship to most other countries, including the U.S. 

43. What to do if I have a problem with my order?

Click on Live Chat for instant answers to most questions. Alternatively, you can call our Customer Service Number or email us, and a representative will be happy to assist you. For our Contact us page for our Contact Us page.